Satisfaction Guarantee

Satisfaction Guarantee

To make sure that you never regret your purchase with Thomann we offer you a 30-Day Money-Back Guarantee on all products in our range. You can return the goods you received from us within 30 days without having any concern. The only exceptions are items that have been custom made, according to the customer’s specifications (e.g. custom cases), material sold by the metre or products which cannot be taken back for hygienic reasons (e.g. reeds for woodwind instruments) or licensing reasons (e.g. already registered software).  
 
So if you should not be satisfied with the goods just return them to us in their original packaging and without any traces of use and we will refund the full purchase price to your customer account or transfer it back to your account.  
 
P.S.: These conditions apply for the above mentioned Money Back Guarantee. The conditions of the statutory right of withdrawal and our warranty can be found in our general terms and conditions.

Your Contact Person: Returns, Repairs and Damages