So you thought a particular product was the right one for you, and then you discover it's not. Well, that's life.
But no problem! We grant a 30-Day Money-Back Guarantee on any item you buy at Thomann. Even as a commercial customer we offer you full 30 Days Money-Back - no hassles, no questions asked!
Only exceptions are products specially made or modified for you (e. g. custom cases), items that are subject to wear and tear or products that cannot be taken back due to regulations of hygiene (e.g. used reeds for woodwinds) or licensing (e. g. already registered software). If you're not completely satisfied, please contact us, and we'll arrange a return service.
Simply fill out the online "return product" form in the customer center. You will then receive all necessary information for the return shipment.
Please ensure that all products are returned in their original packaging, with all components and accessories and without signs of use.
Of course we still receive return wishes via E-Mail or telephone.
These conditions apply for our Money-Back Guarantee. Conditions for the legal right of revocation as well as our warranty service can be found in our Terms and Conditions.
