FAQ List
How do I know if Thomann is the right partner for me?
- Who are Thomann? How long have you been around?
- Is Thomann an authorised dealer for all products on offer?
- What kind of warranty do I get for the products I order?
- What happens if I am not satisfied? Do I have to bear the return shipping costs?
- Are all your products 'factory-fresh' in original packaging?
- What are B-Stock products?
- What can I do if I do not like the delivered goods?
- What should I do if the gear is faulty?
How can I get in touch with Thomann?
- I need help! How can I contact you by phone, fax or email?
- Is it quicker to order by phone?
- I have a burning question about my order!
- How can I get in touch with your experts for product support?
- I have an after sales issue - who do I have to contact?
- You want to sing some praise or give us feedback?
- I'd like to visit your amazing store. But where on Earth is Treppendorf?
How does online ordering work?
- How secure is ordering on your website?
- How does your secure server work?
- How does the Shopping Basket work?
- I know the item numbers. How can I order more easily?
- How long will it take for my order to arrive?
- Will my card information be transferred safely?
- I can’t find the product I'd like to order! :-(
- How can I track my order?
- Can I come to collect a product which I ordered online?
- Can I place an order without being registered/logged in?
How can I pay for my order?
- How can I pay?
- What's the fastest and easiest payment method?
- Are there any fees, extra charges or minimum quantities etc?
- Do I have to pay VAT?
- Can I buy VAT-free if I'm ordering for a company?
- Am I liable for Import Tax?
- Can I use Electron or Virtual E-Cards?
- Paying with your credit card with the 3D Secure payment system
- I just placed an order, has my credit card/PayPal/AmazonPay account been charged already?
- Payment by bank transfer
- How can I use a store credit against my order?
What is "my" price? Can you work me a deal?
How will you ship my gear to me?
- Which carriers do you work with?
- What are your shipping rates?
- Can I have the goods sent to a different address?
- Are the goods insured during shipping?
- Are the products checked before they're sent?
- Are all items shipped at once?
- Do you accept COD (cash on delivery) payment?
- Do you offer express shipping?
- Information for non-EU countries
- Shipments Via Heavy Haulage "Spedition"
What after-service do I get once I've ordered from Thomann?
- How does your Money-Back Guarantee work?
- Who will help me if I have technical problems?
- Do you repair or service older equipment?
- How about updates etc? Do I get any?
- Will you trade in my old equipment?
- How do I pack my return consignment?
- How do I pack my guitar?
- How do I pack my piano?
- How do I pack my wind instrument?
- How do I report a damaged shipment?